Catherine and Natacha, two former Harrods employees, have bravely come forward to share their experiences of abuse at the hands of Mohamed Fayed, the store's former owner. Their testimonies, part of a recent BBC documentary, reveal a disturbing pattern of exploitation that has left lasting scars on numerous victims.
The iconic Knightsbridge store, founded in 1849, has become the center of a legal storm as nearly 100 women have either initiated legal action or come forward as victims of Fayed's alleged abuse. This revelation has cast a dark shadow over the world-famous department store, known for its luxury goods and famous motto "Omnia Omnibus Ubique" (All Things for All People, Everywhere).
Catherine and Natacha, both hired in 1990 at the age of 19, describe a systematic approach used by Fayed to target young female employees. The women, who prefer to be called survivors, recount how they were initially made to feel part of a "family" before being subjected to unwanted advances and assaults.
"He turned, and he was very scary. The tone in which he threatened you left you in no uncertain terms that he meant it, and he would send his security, and they did know where we lived, and if we ever said anything, not only would we never work in London again but they would come and find us."
The abuse reportedly took place in various locations, including Fayed's office, his private residence, and even in front of his children. The survivors describe feeling paralyzed by fear and unable to speak out due to threats against them and their families.
The long-term impact of the abuse has been profound. Many victims report struggling with relationships, mental health issues, and a persistent fear for their safety. Some, like Catherine and Natacha, even left the country for extended periods, fearing retaliation.
Legal action against Harrods is now underway, with lawyers arguing that the store must be held accountable for enabling Fayed's behavior. The Qatar Investment Authority, which purchased Harrods in 2010 for a reported £1.5 billion, claims they were unaware of Fayed's actions until 2023. However, lawyers for the victims dispute this, citing public documentation of the abuse dating back to the 1990s.
As the legal battle unfolds, the survivors continue to grapple with the lasting effects of their trauma. Their courage in speaking out has shed light on a dark chapter in the history of one of the world's most famous department stores, challenging the glittering facade of luxury and opulence that Harrods has long presented to the world.