In a sweet-and-simple turn of events Harry Seager found himself in an unexpected situation when he bought a Mars bar at a service station (while heading to a Birmingham car show)
His chocolate bar looked different than usual - the top part was completely smooth with no wavy pattern which has been part of Mars bars since they started making them in Slough back in 32
The story got attention when Seager posted it on social media; specifically the Dull Mens Facebook page where ex-factory workers shared some behind-the-scenes info about how Mars bars get their signature look: through a special machine called an enrober that works like a chocolate-waterfall
The only reason I emailed them was because I was interested in what might have caused it to happen
Mars Wrigley UK gave him a £2 voucher and said sorry; though Seager mentioned they didnt really answer his main question about how it happened. Still he was happy about getting two free chocolate bars
The company explained that with 2‚5 million bars made each day some mistakes can happen but these smooth-top bars are super-rare: the famous swirl isnt going anywhere. They said its just one of those things that sometimes slip through their quality-control process